Relay provides information about its connector platform through askrelay.io. This policy describes information handled through this website and our contact channel, and the intended approach for Shopping, Rides, Tickets, Flights, Stays, and Dining integrations as each becomes available. This informational website does not run connector searches, connect an assistant account, or process purchases, bookings, or reservations.
Information from website visits
Our hosting providers may process technical information such as an IP address, browser type, requested page and time of access to deliver the website, keep it secure and troubleshoot problems. Infrastructure providers may use technical measures needed to deliver and protect their services.
We use Vercel Web Analytics to understand aggregate website traffic, including pages visited, referring websites, approximate location, and device and browser information. It does not use cookies to identify visitors or track them across websites. Vercel uses a temporary visitor identifier that is discarded after 24 hours. We remove query parameters and URL fragments from page URLs sent to analytics. We do not add advertising trackers or nonessential cookies. Learn more about Vercel Web Analytics and privacy.
Information you send us
If you email us, we receive your email address, message and any information you choose to include. We use that information to respond, discuss integrations or partnerships, and maintain relevant business correspondence. Please do not send passwords, payment details or sensitive personal information.
Connector integrations
Relay is designed to receive only the information needed for a request. Depending on the connector, this may include search terms, product or service attributes, budget, availability requirements, dates, party size, or relevant location constraints. Journey context may link related requests across connectors using request, session, journey, and pseudonymous actor identifiers. Complete conversation history and assistant memory are not required. Exact locations or other identifying information should be requested only where necessary for a user-directed service and described in the applicable integration disclosures.
Integrations may also process results, comparisons, selections, provider handoffs, limited referral information, and transaction or booking outcomes where supplied by participating providers. Applicable disclosures and integration documentation will describe the information actually used when each feature launches. A pseudonymous identifier is not itself a claim that underlying information is anonymous.
Provider and source information
Relay may obtain product or service information, pricing, availability, provider details, offers, inventory, cart or checkout context, and booking or reservation information from third-party providers, merchants, marketplaces, platforms, affiliate networks, and data providers.
Different providers and sources provide different information and may update that information at different intervals.
Relay may combine information from multiple sources to operate discovery, comparison, option resolution, and purchase, booking, or reservation handoff.
Purchase, booking, and reservation handoffs
When a user selects an option, Relay may record that the option was prepared or handed off for purchase, booking, or reservation.
A handoff record may include information such as:
- Product, itinerary, rate, ride, ticket, or reservation option
- Selected attributes
- Provider, merchant, or platform
- Expected price
- Currency
- Quantity
- Offer
- Timestamp
- Connector and source
- Request, originating intent, and journey identifiers
- Referral or attribution information
- Cart, checkout, booking, or reservation identifiers where applicable
- Transaction or booking outcome where available
Relay does not require or intentionally collect payment-card credentials or provider-account passwords merely to prepare a handoff.
An AI assistant or third-party provider or platform may independently process information required to complete checkout, booking, or reservation under its own terms and privacy practices.
Attribution information
Relay may create, receive, transmit, or store identifiers used to measure referrals, transactions, and bookings.
These may include affiliate identifiers, click identifiers, campaign identifiers, referral information, or other attribution metadata.
Relay uses this information to:
- Preserve referral attribution
- Measure referral and transaction activity
- Reconcile commissions
- Detect fraud
- Understand conversion
- Improve Relay
- Create aggregated analytics
Aggregated and de-identified information
Relay may use aggregated and de-identified signals across connectors to improve discovery and understand market-level demand, consideration, alternatives, unmet demand, and outcomes. These are plans for the connector services, not a statement that this informational website collects service requests. Related requests and outcomes may be associated through a journey; public or partner analytics must use aggregated and de-identified information.
Relay does not sell identifiable user-level intent profiles. De-identification and aggregation are intended to prevent market-level insights from identifying an individual.
How information is shared
We may use service providers for website hosting, security, email and business operations. They receive information needed to provide those services. We may also disclose information where necessary to comply with applicable law, respond to a lawful request, protect rights or security, or handle a business transfer with appropriate protections.
If you follow a third-party link, the destination’s privacy policy and practices apply. When connector integrations launch, relevant request information may be sent to participating sources to fulfill the request, as described in the applicable disclosures.
Retention and security
We retain correspondence and operational information for as long as reasonably needed for the purposes described here, including responding to inquiries, maintaining business records, security and applicable legal obligations. Retention depends on the type of information and the context in which it was collected.
We use reasonable safeguards appropriate to the information we handle. No internet service or transmission can be guaranteed completely secure.
Your choices and rights
You can choose what information to include in an email and can ask us to stop sending nonessential communications. Depending on where you live and the laws that apply, you may have rights to access, correct, delete or receive a copy of personal information, or to object to or restrict certain uses. Some requests may be subject to exceptions or identity verification.
Send privacy requests to Relay. We will respond as required by applicable law. Where applicable, you may also raise a concern with your local data protection authority.
International processing
Service providers may process information in countries other than your own. Where applicable law requires safeguards for international transfers, appropriate safeguards must be used.
Children
This website is intended for a general business and developer audience. Relay does not knowingly seek personal information from children under 13. If you believe a child has provided personal information, contact us so we can address it.
Changes and contact
We may update this policy as Relay’s services and practices develop. The current version and effective date will be available on this page. Material changes will be communicated where required.
For privacy questions, contact Relay.