These terms govern use of askrelay.io, the informational website for Relay. By using this website, you agree to these terms. If you do not agree, please stop using it. Questions can be sent to Relay.
About Relay
Relay is developing connector infrastructure for AI assistants and agents across Shopping, Rides, Tickets, Flights, Stays, and Dining. The website and documentation describe features, implementation status, and integration targets. References to Muse, Grok Bot, MCP capabilities, providers, or connector integrations are not a promise of current availability, platform approval, or endorsement.
No installation endpoint, provider or merchant coverage, or launch date is guaranteed by this website. Additional terms may apply when a service or integration becomes available.
Using the website
You may use this website for lawful informational and business purposes. Do not interfere with its operation, attempt unauthorized access, distribute malicious code, misrepresent your identity, or use its content to violate the rights of others.
Product and service information
Requests and journeys shown on this website are illustrative examples, not live results, offers, or confirmed bookings. Product and service descriptions, prices, availability, delivery estimates, fares, fees, reservation slots, and provider terms may change. Check the provider or merchant destination for final details before purchasing, booking, or reserving.
Purchases, bookings, and reservations are completed with the relevant provider, merchant, or platform. The applicable provider remains responsible for its services, payment processing, fulfillment, changes, cancellations, warranties, returns, and refunds under its own terms and applicable law. Provider-specific eligibility, identification, passenger, guest, or reservation requirements may apply.
Assistant handoffs and actions
A third-party AI assistant may, at the user's direction, use information provided by Relay to continue a purchase, booking, or reservation.
Depending on the capabilities of the assistant and provider, this may include:
- Opening a provider or merchant website
- Selecting a product, variant, itinerary, rate, ride, ticket, or reservation slot
- Creating or updating a cart
- Beginning checkout
- Entering information supplied or authorized by the user
- Continuing a checkout session
- Completing steps required by the provider or merchant
Some commerce platforms may support agent-compatible cart or checkout protocols that allow the assistant to continue the transaction without relying exclusively on traditional website navigation.
Relay provides discovery, option resolution, attribution, and structured handoff information. A handoff is not confirmation of a purchase, booking, reservation, or dispatched ride. Native actions depend on the provider access and capabilities available for the specific connector.
Unless expressly stated otherwise, Relay does not process the user's payment credentials and is not the merchant of record.
The user's interaction with the AI assistant and provider, merchant, or platform remains subject to their respective terms, approval requirements, security controls, and privacy practices.
Promoted placements
Relay's organic relevance ranking is designed around the usefulness of an option or offer to the user's request.
Some providers or sources may make sponsored or promoted placements available.
If Relay surfaces a paid or promoted placement, Relay will seek to identify it separately from organic results.
The availability of a commercial relationship does not guarantee that an option will appear in organic search results.
Affiliate relationships
When Relay routes or hands off a user or AI assistant to a participating provider, merchant, or platform and a qualifying purchase or booking is completed, Relay may receive a commission or referral fee. Affiliate compensation does not determine Relay's organic relevance ranking. Read the Affiliate Disclosure for more information.
Third-party services and trademarks
Third-party websites and services operate under their own terms. Relay does not control them. References to a company, platform or trademark do not imply a partnership, approval or endorsement unless expressly stated.
Muse and Grok Bot names and brand assets belong to their respective owners. Relay’s original website content and branding are protected by applicable intellectual property laws. You may link to this website and use its information as permitted by law. Do not represent Relay’s content or branding as your own.
Availability and accuracy
We aim to keep the website useful and accurate, but information may be incomplete or become outdated. The website is provided on an “as is” and “as available” basis. To the extent permitted by law, Relay does not make warranties of uninterrupted availability, error-free operation or fitness for a particular purpose.
Liability
To the extent permitted by applicable law, Relay is not responsible for indirect or consequential losses arising from use of this informational website or third-party services. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes mandatory consumer rights.
Privacy
The Privacy Policy explains how information is handled through the website and our contact channel, along with Relay’s intended approach to connector integrations.
Changes and contact
We may update this website and these terms as Relay develops. Updated terms will appear here with their effective date. Applicable law may require additional notice for certain changes.
For questions about these terms, email us.